Refund policy

🛍️ Return & Refund Policy – BrComfy

This Return & Refund Policy forms part of the Terms and Conditions of BrComfy. By placing an order with us, you acknowledge and agree to all terms outlined below.

1. Returns Policy

We offer a 7-day return request window from the date of confirmed delivery, subject to the conditions described in this policy.

Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in original condition and packaging
• All original tags, labels, accessories, inserts, and packaging must remain intact
• The item must not be altered, stretched, stained, damaged, or tampered with after delivery
• A valid proof of purchase (order number or receipt) is required
• The return request must be submitted within 7 days of delivery
• All returns must receive prior approval from BrComfy before being sent back

Unauthorized returns may not be accepted or refunded.

Approval of returns is granted at the sole discretion of BrComfy, and meeting the above conditions does not guarantee acceptance.

Accepted Return Reasons

Returns are accepted only in the following cases:

• The item received is defective
• The item arrived physically damaged
• The wrong item, size, or color was delivered

Non-Eligible Returns

Return or refund requests will not be accepted for:

• Change of mind
• Ordering the wrong size, style, color, or variant
• Failure to review the size guide before purchase
• Dissatisfaction with fit, comfort, material feel, or personal preference
• Finding the item cheaper elsewhere
• Delays caused by shipping carriers or customs
• Dissatisfaction with packaging or courier branding
• Items showing signs of wear, use, washing, odor, stretching, stains, perfume, deodorant marks, or alteration
• Minor Stitching variations 
• Minor loose threads that do not affect functionality
• Packaging differences
• Labeling differences
• Care tag differences
• Manufacturing batch variations
• Fabric Texture variations
• Minor color variations due to screen setting
• Subjective dissatisfaction with material feel

Customers are solely responsible for reviewing sizing charts, measurements, product descriptions, and policy terms before placing an order.

Product Condition Requirements

Returned items must remain completely unused, unworn, and in resellable condition.

Items missing tags, labels, original packaging, or showing signs of use may not qualify for return or refund.

Return Costs

Customers are responsible for all return shipping and handling charges unless the return is due to a verified error by BrComfy.

For detailed information regarding return fees, please refer to Article 8 – Return Handling Fees on this page.

2. Refund Process

The method of refund will be determined by BrComfy based on the circumstances of the claim.

Refunds to the original payment method may be issued where BrComfy confirms that:

• The wrong item was delivered
• The item arrived significantly damaged
• The item is confirmed to be defective upon arrival
• A fulfillment or shipping error was made by BrComfy

For all other approved cases, BrComfy reserves the right to issue the refund in the form of BrComfy Wallet Store Credit, which may be used toward future purchases on brcomfy.shop.

Store credit is non-transferable, non-withdrawable, and cannot be redeemed for cash.

BrComfy reserves the right to determine the appropriate refund method on a case-by-case basis.

Refund Conditions

Refunds are processed only after:

• The returned item is received
• The item passes inspection
• All return conditions and policy requirements are satisfied
• All applicable fees and handling charges are paid

Non-Refundable Charges

The following are strictly non-refundable:

• Shipping fees
• Express shipping charges
• Customs duties or taxes
• Return shipping costs
• Handling fees
• Payment processing costs (where applicable)

Condition of Returned Items

To qualify for a refund, returned items must:

• Be completely unused, unworn, and unwashed
• Remain in original condition and packaging
• Include all original tags, accessories, inserts, and components

Items showing signs of use, washing, stains, odors, tam

3. Exchanges

We do not offer direct exchanges. Customers must return eligible items and place a new order separately.

4. Damaged, Defective, or Incorrect Items

To report a damaged, defective, or incorrect item, customers must:

• Contact BrComfy within 48 hours of delivery
• Provide clear photographic evidence
• Provide a continuous unboxing video showing:
  • The unopened package
  • The shipping label
  • The unboxing process
  • The issue or damage

Claims relating to defects, damage, missing components, labeling issues, or quality concerns must be supported by clear photographs and, where requested, an unboxing video.

5. Non-Returnable Items

• Worn, washed, stretched, altered, or damaged items
• Items with removed hygiene liners, tags, or protective seals
• Items returned without approval
• Items returned after the 7-day return window
• Promotional, discounted, clearance, or final-sale items

For hygiene and customer safety reasons, opened or used intimate wear products may not be accepted for return.

6. Delivery Responsibility & Unclaimed Shipments

Once an order has been shipped, customers are responsible for monitoring tracking updates and accepting delivery.

Orders returned due to:

• Failure to collect the parcel
• Incorrect or incomplete shipping information
• Repeated failed delivery attempts
• Refusal of delivery

are not considered merchant delivery failures.

In such cases, BrComfy reserves the right to:

• Deduct shipping and return costs from any approved refund or store credit
• Require payment of reshipping fees before resending the order
• Decline refund eligibility entirely where applicable

Shipping fees are non-refundable once an order has been dispatched.

7. Fraud, Abuse & Chargebacks

BrComfy actively monitors returns, refunds, and payment disputes for fraud, abuse, misuse, and policy manipulation.

We reserve the right to:

• Deny returns or refunds in suspected abuse cases
• Restrict or block future purchases
• Refuse service to abusive customers
• Contest chargebacks using delivery confirmation, tracking logs, customer communications, policy acceptance records, and order evidence

Customers are strongly encouraged to contact BrComfy directly before initiating any payment dispute or chargeback.

Refund Abuse Protection

Refund requests intended to exploit pricing differences, abuse promotional offers, misuse policies, or obtain free product usage may be denied.

BrComfy reserves the right to refuse refunds, returns, future purchases, or customer access in cases of suspected abuse or fraudulent activity.

8. Return Handling Fees

Customers are responsible for return shipping and handling charges.

A mandatory return handling fee of £19.99 GBP applies to all approved returns.

This fee may be:

• Paid separately by the customer, or
• Deducted from the approved refund or store credit amount

Refunds or store credit will only be issued after:

• The item has been successfully returned
• Inspection is completed
• Applicable return fees are paid

If required fees are not paid, BrComfy may decline the return or refund request.

9. Order Cancellation Policy

Orders may be canceled within 24 hours of purchase, provided the order has not entered processing or shipping.

Once an order has been processed or handed over to the courier, cancellation is no longer possible.

Refusing delivery or failing to collect a shipped order does not qualify as a valid cancellation request.

10. Product Variations & Manufacturing Standards

BrComfy works with multiple approved manufacturing and fulfillment partners worldwide.

As a result, minor variations may occur between production batches, including but not limited to:

• Internal labels
• Care labels
• Packaging
• Stitching patterns
• Fabric texture
• Fabric weight
• Buttons, zippers, drawstrings, or hardware
• Color tone variations due to lighting and screen settings

Such variations do not constitute defects and do not qualify as grounds for a return, refund, chargeback, or product misrepresentation claim.

Product photography is intended to provide a general representation of the product. Minor differences between photographs and the delivered product may occur due to manufacturing updates, photography conditions, screen settings, and production batch variations.

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11. Contact Us

All return, refund, cancellation, and damage claims must be submitted in writing to:

📧 support@brcomfy.shop
📱 Instagram: @brcomfy
🌐 Via our official Contact Us page

Important Notice: This policy does not affect any statutory rights available under applicable consumer protection laws.